Bit Mine Network Limited support@bitminenetwork.com

Frequently asked questions

Categories

  1. I HAVE SUBMITTED A WITHDRAWAL REQUEST. WHEN WILL I RECEIVE THE FUNDS?

    All requests are processed within 1-2 hours during the working hours of our Financial Department, otherwise the request will be processed on the next business day. You will receive a notification email as soon as your request is processed.

  2. ARE MY FUNDS SAFE? DO YOU OFFER SEGREGATED ACCOUNTS?

    In accordance with international regulation standards, BitMineNetwork uses separate accounts to keep customers' funds segregated from the company's balance sheets. This keeps your funds secure and untouched. .

  3. DO YOU CHARGE ANY FEES FOR DEPOSITS AND WITHDRAWALS?

    BitMineNetwork charges 1%-10% its clients any fees. Moreover, deposit and withdrawal fees applied by third parties (e.g. Skrill, Neteller, etc) are also covered by BitMineNetwork. However please be aware that some fees can may be applied in certain cases.

  4. WHAT IS THE MAXIMUM AMOUNT FOR WITHDRAWALS/ DEPOSITS?

    BitMineNetwork does not limit the amount you can withdraw or deposit into your account. The deposit amount is unlimited, and the withdrawal amount should not exceed free margin.

  5. CAN I DEPOSIT/WITHDRAW SEVERAL TIMES A DAY?

    BitMineNetwork does not limit the number of deposits and withdrawal requests per day. However, it is advised to deposit and withdraw all of the funds in one request to avoid unnecessary delays in processing.

  6. MY WITHDRAWAL WAS PROCESSED BUT I HAVE NOT RECEIVED THE FUNDS YET. WHAT SHOULD I DO?

    Please get in touch with customer service on WhatsApp.

  7. WHERE ARE YOUR SERVERS?

    Our trading servers are in London. BitMineNetwork has a wide network of servers and data centres located throughout Europe and Asia that ensures low latency and stable connection.

  8. WHAT ARE YOUR MARKET OPENING HOURS?

    MT4 and MT5 trading hours, besides cryptocurrency, are 24/5, starting at 12 a.m. on Monday and closing at 11:59 p.m. on Friday server time (EET/EST). Cryptocurrency pair trading is available to trade 24/7. However, there is server maintenance when trading cryptocurrencies is unavailable from 12:00 a.m to 2:00 a.m. on Saturday and 3:30 a.m. to 4:00 a.m. on Sunday.

  9. WHAT ARE THE ADVANTAGES OF TRADING WITH BitMineNetwork?

    BitMineNetwork values every customer and does everything possible to make their Forex trading and Mining experience with us positive and profitable. It has always been our top priority to provide our clients with high quality services in accordance with international standards and regulation. Our aim is making a trading experience convenient and outstanding, striving to drive Forex trading to a completely new level. BitMineNetwork offers market execution of less than a second, no commission on deposit and withdrawal, lowest spreads in the industry, various deposit and withdrawal methods, negative balance protection, and a wide range of trading tools. Please find out more here.

  10. DOES BitMineNetwork TAKE PART IN ANY CSR PROGRAMS?

    BitMineNetwork is proud to be a socially responsible company. We are engaged into supporting various foundations and charity programs, making all the efforts possible to help those in need. We believe that it's our responsibility to improve the quality of life of disabled people around the globe. You can learn more on how you can help here at our Charity page.